24/7 Support for large, mission-critical environments
Our comprehensive support features 24×7 monitoring, corrective actions, root cause analysis and problem resolution. Combined with our disaster recovery and comprehensive back up capabilities, our average uptime is 99.8%
Proactive healthchecks mean that your database environment remains optimised and efficient. We drive continuous operational improvements and configuration management. We performance tune your databases, test availability, and disaster recovery performance.
While automation is suitable for some monitoring and reactive fixes, our team pro-actively work with you to ensure your environment is appropriate for the direction of your business. We advise on infrastructure, performance and efficiency, based on your business requirements, budgets and priorities.
As well as experience in the traditional database technologies, we have a broad base of skills in the new IaaS, PaaS, SSaS, Big Data, Business Intelligence and Data Science.
Long term approach
Many of our customers have been with us for more than 10 years, because we understand the importance of the technology we maintain for their business. We can benchmark your performance against the real data we hold, and really get under the skin of our customers to understand the company, the wider environment that the databases support, as well as future business plans.
We are certified by both Oracle and Microsoft, and have a proven track record with organisations such as the Mail Online, Conde Nast and the Royal Albert Hall. Our flexible support plans offer 24/7/365 support ensuring your critical systems remain online, and perform optimally. This minimises errors and loss of revenue, and efficiency gains mean costs are reduced.